Refund policy
Last updated: October 28, 2026
Returns
We accept returns of unused kits in their original packaging within 30 days of delivery.
To be eligible for a return, your kit must be unused and in its original packaging.
Email support@springlab.store with your order number to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Email support@springlab.store within 30 days of delivery with your order number. We'll reply with the return address within 1 business day.
Return shipping is paid by the customer unless the item arrived damaged or wrong.
Damages and issues
If your item arrived damaged or wrong, email a photo to support@springlab.store within 7 days of delivery. We'll send a free replacement or a full refund, with no need to return it.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
Once we receive your unused kit in its original packaging, we'll refund your original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact SpringLab
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@springlab.store or use the contact details in our contact information policy.