Shipping policy

Last updated: October 28, 2026

Thank you for shopping with SpringLab. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

We process orders within 1–3 business days.

Business days exclude weekends and holidays.

We'll email you a tracking link as soon as your order ships.

Shipping Methods & Delivery Times

Most US orders arrive in 6–10 business days after shipping. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Orders over $50 ship free. Orders under $50 ship for a flat $5.95.

Order Tracking

Once your order ships, we'll email you a tracking link. Tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to the United States only.

Holiday orders

Order by December 5 for the best chance of arriving before Christmas.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost or delayed, email support@springlab.store with your order number and we'll help you look into it.

If an item arrives damaged or wrong, email a photo within 7 days of delivery. We'll send a free replacement or a full refund, with no need to return it.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at support@springlab.store or use the contact details in our contact information policy.